Building trust-based relationships across engineering, operations, business and vendor teams to align priorities, drive consensus and deliver outcomes without relying on direct authority. Experienced in navigating complex stakeholder environments and leading through credibility, communication and collaboration.

Leading technology operations within fast-paced and business-critical environments, balancing service reliability, operational risk and customer impact. Experienced in managing escalations, driving operational readiness and maintaining high standards of service delivery.

Using data, operational metrics and trend analysis to identify improvement opportunities, reduce inefficiencies and increase organisational effectiveness. Focused on creating scalable processes that support long-term business objectives while improving day-to-day operations.

Driving service stability through structured incident management, root cause analysis and proactive problem resolution. Committed to improving operational resilience, reducing recurring issues and enhancing the overall reliability of technology services.

Partnering with technical teams, business leaders and external vendors to ensure alignment between operational priorities and organisational goals. Skilled at managing expectations, facilitating decision-making and maintaining productive long-term relationships.

Supporting the growth of engineers and technical teams through mentoring, knowledge sharing and operational leadership. Passionate about creating environments where individuals can develop professionally while contributing to high-performing teams.

Leading technology and process improvements that increase efficiency, simplify operations and support organisational growth. Experienced in platform migrations, service modernisation initiatives and driving adoption of new technologies and ways of working.